Refund policy

REFUND POLICY

Last updated: September 2, 2026

Because every item we sell is made to order specifically for you, we handle returns and exchanges differently than a typical retailer. Please read this policy before placing your order.

WHAT WE CAN FIX

We will replace or refund your order, free of charge, if:

Your item arrives damaged or defective. We printed or shipped the wrong item, size, or design. Your order arrives significantly different from what was pictured on the product page, through no fault of the customer.

To request a replacement or refund for one of these reasons, contact us at author@thelincolnjames.com within 14 days of delivery, with a photo of the item and a description of the issue. We will make it right.

WHAT WE CANNOT OFFER

Because these are made-to-order products, we are not able to offer returns, exchanges, or refunds for:

Ordering the wrong size. Please check our size chart on each product page before ordering. Change of mind after an order has entered production. Minor variations in color, print placement, or fabric texture that are typical of print-on-demand manufacturing, as described in our Shipping Policy.

CANCELLATIONS

Because production begins shortly after an order is placed, we may not be able to cancel or modify your order once it has been submitted. Contact us as soon as possible at author@thelincolnjames.com if you need to make a change, and we will do what we can, but we cannot guarantee a cancellation will be possible.

QUESTIONS

If you're unsure whether your situation qualifies, just reach out at author@thelincolnjames.com. We would rather talk it through than leave you guessing.